Privacy Policy

Effective Date: October 27, 2026

Harrell Brothers Pool Service ("Harrell Brothers," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through this website, how we use it, and the choices you have.

1. Information We Collect

Information you give us. When you request a quote, fill out a form, call, text, or email us, we may collect:

• Name, phone number, and email address
• Service address, city, state, and ZIP code
• Details about your pool and the service you are looking for
• Photos you upload (for example, of your pool, filter, or equipment)
• Gate code or access details, if you choose to provide them
• Any other information you include in a message to us

Information collected automatically. When you visit this website, we and our service providers may automatically collect:

• IP address, browser type, device type, and operating system
• Pages viewed, time spent on pages, and the website that referred you
• Cookie and pixel data (see Section 4)

2. How We Use Your Information

We use your information to:

• Respond to your quote request and contact you about our services
• Schedule, provide, and bill for pool service and repairs
• Send service updates, including photos of your pool after each service
• Send appointment reminders, follow-ups, and (with your consent) promotional messages by phone, text, or email
• Improve our website, services, and advertising
• Prevent fraud and protect our business, customers, and website
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We do not share your mobile phone number or text-messaging consent with third parties or affiliates for their own marketing purposes.

We may share information only with:

• Service providers who help us run our business — such as website hosting, customer management (CRM) software, scheduling, payment processing, email and text-message delivery, and marketing/advertising partners. They may only use your information to perform services for us.
• Legal and safety purposes — when required by law, subpoena, or court order, or to protect our rights, property, or safety, or that of our customers or others.
• Business transfers — if our business is sold, merged, or transferred, customer information may be transferred as part of that transaction.

4. Cookies, Pixels, and Advertising

This website may use cookies, pixels, and similar technologies, including the Meta (Facebook/Instagram) Pixel and Conversions API, to understand how visitors use the site and to measure and improve our advertising. These tools may collect information such as your IP address, browser details, pages visited, and actions taken (for example, submitting a quote form).

You can control cookies through your browser settings. You can manage ad preferences through your Facebook/Instagram ad settings or through industry opt-out tools such as the Digital Advertising Alliance (optout.aboutads.info). Blocking cookies may affect how parts of the website work.

5. Automated Communications

We may use automated systems, which may include AI-assisted tools, to respond to inquiries, send messages, and follow up on quote requests. You can ask to speak with a person at any time by calling 469-406-8321.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We keep your information for as long as needed to provide services, maintain business and service records, and meet legal, tax, and accounting requirements. After that, we delete or de-identify it.

8. Your Choices and Rights

• Text messages: Reply STOP to any text to opt out. Reply HELP for help.
• Email: Use the unsubscribe link in any marketing email.
• Access, correction, or deletion: Email zach@harrellbros.com or call 469-406-8321 to request a copy of, correction to, or deletion of your personal information. We will respond within a reasonable time and as required by applicable law, including the Texas Data Privacy and Security Act where it applies. We may need to verify your identity, and we may keep certain information as required by law or for legitimate business purposes (such as billing records).

9. Children's Privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

10. Third-Party Links

This website may link to other websites or services (such as social media pages or payment portals). We are not responsible for the privacy practices of those third parties.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

12. Contact Us

Harrell Brothers Pool Service McKinney, TX 75071 Phone: 469-406-8321 Email: zach@harrellbros.com